Thank you for shopping with us. We want you to be fully satisfied with your purchase of the Smart Cupping Therapy Massager. If for any reason you are not completely happy, please review our refund policy below.
Eligibility for Refunds
- Refunds are valid within 30 days of the purchase date.
- To be eligible, your item must be:
- Unused and in the same condition you received it.
- In its original packaging, with all accessories included.
- Proof of purchase (such as an order confirmation or receipt) is required.
Non-Refundable Items
- Items returned after 30 days of purchase.
- Products damaged due to misuse, negligence, or unauthorized modifications.
- Any item not returned in its original condition, packaging, or missing parts.
How to Request a Refund
- Contact our customer support team at [our contact us page] with your order number and reason for return.
- Our team will provide you with return instructions and a return shipping address.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Processing
- Approved refunds will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
- Return shipping costs are the responsibility of the customer and are non-refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, please contact us at [Our contact us page].